Homework 9 · Listening + Speaking
There’s Been a Mistake
Goal: notice conflicting information, explain a service problem clearly, ask for a check and agree on a solution that really works.
LISTENCOMPARECLARIFYSOLVESPEAK
1 · Quick Retrieval
Choose the phrase that best completes each situation.
2 · Listening Transfer — The Hotel Booking
New context, same skill. First listen for the main problem. Do not open the transcript yet.
Listen 1 · Gist
Listen 2 · Track the mismatches
Guest booked
Guest booked for
System shows
System date
Before checking: say the problem in one sentence: “I booked ___, but the system shows ___.”
Guest
Hi. I think there’s been a mistake with my reservation.
Receptionist
I’m sorry about that. What did you book?
Guest
I booked a double room from Friday to Sunday, with breakfast included. The total was one hundred eighty dollars.
Receptionist
Let me check. The system shows a single room from Saturday to Sunday, and breakfast is extra.
Guest
That’s not what I booked. Could you check that for me?
Receptionist
Of course. Give me a second.
3 · Hear → Respond
Listen to each message. Answer aloud before revealing a model.
4 · Chunk Lab
Do two rounds: listen + repeat, then say it alone without audio.
5 · Outcome Check — Does the solution really work?
Check every condition, not only the price.
Guest needs: double room · Friday–Sunday · breakfast included · maximum $200.
Say why: “Option ___ works because…”
6 · Final Practice Mission
This is guided practice. Do not write a full script.
You are the customer
You booked a haircut for Friday at 5:30.
The salon says Saturday at 5:30.
You cannot go Saturday.
Possible solutions
Thursday at 7:00
Friday at 6:00
Saturday at 4:00
Your route: explain the mistake → confirm the original plan → ask the options → choose a solution → confirm the final time.
I think there’s been a mistake. · I booked Friday at 5:30. · Just to confirm, you have Friday at 6:00 available, right? · That works for me.